Shipping and Returns

If you are not entirely satisfied with your purchase, we will be happy to return or exchange the item.
You may return your new and unused product in its original packaging within 15 days of purchase.
Please provide your emailed receipt, along with your proof of purchase confirmation.

    Once we receive your returned item we will process your return within 7-10 business days. You’ll receive an email confirmation from us when the return is complete. A credit should appear on your next statement, depending on the issuing bank and billing cycle.

You will be responsible for shipping costs for your return purchase.
shipping costs are not refundable the shipping costs will be deducted from your refund.

    We ship to most European countries. Customs fees and taxes are not included in our prices. You will be billed separately by USPS for these costs. Should a customer not be available to receive a package or fail to respond to USPS’ payment claims, the return freight charges will be at customer’s expense.

    If there are any delays at the border caused by customs disputes, it is outside of Coolshields control. Please contact us at if you are having trouble tracking your shipment and we will assist you as best we can.